Counsellor Availability Can Dictate a Woman’s Choice
Why access to Options Counselling can change everything. When a women has no one to speak to, her choice is often made for her.
When Kayleigh found herself unexpectedly pregnant at 37, her world tilted. Living in Australia - far from family, stability, and certainty - she did what many women in crisis do: she reached for answers. Not from a friend. Not from her employer. From Google.
The first two calls she made were to abortion clinics. One felt cold and dismissive. The other never followed up. Neither gave her the space to pause, reflect, or feel genuinely supported. They offered a quick solution but not a safe place to explore her options.
It wasn’t until Kayleigh reached her third Google result - Diamond Women - that things began to shift. “When I called Diamond, the receptionist was kind, gentle. She didn’t rush me or judge me. She said she’d call back - and she did.”
This wasn’t just a helpful receptionist. It was the beginning of something crucial: Options Counselling.
What Is Options Counselling—And Why Does It Matter?
Options Counselling is specialised, professional support that gives women the time, space, and emotional clarity to explore all their options—parenting, adoption, and abortion - free from pressure or agenda. It’s not about pushing a decision. It’s about empowering one.
And in a moment of crisis, empowerment looks like:
- Time to process complex emotions
- Support without judgment or fear
- Information that’s clear, balanced, and trustworthy
- A voice that listens before it advises
For Kayleigh, Options Counselling gave her permission to pause, to breathe, and to make a choice not from panic - but from peace. “We were there for over two hours. We walked out with clarity, with confidence, with courage.”
The Data Behind the Difference
The numbers speak for themselves:
- More than 1 in 4 women in Australia will experience an unplanned pregnancy in their lifetime.
- 59% of women who have had an abortion report feeling pressured into the decision, often by partners, finances, or circumstances.
- According to Pregnancy Help Australia, over 70% of women in crisis pregnancies feel they lack emotional support.
In moments like these, availability is everything. A missed call can mean a missed opportunity for hope. A delayed appointment can lead to a rushed decision.
That’s why we’re committed to growing our counselling team—to provide not only compassionate care, but immediate access to it.
Because when a woman can’t get through, she may not come back.
The Power of Being Heard
When Kayleigh walked into Diamond Women’s clinic, she thought she was walking into another clinical space.
Instead, she found warmth. Confidentiality. Compassion. And time.
She didn’t make her decision that day - but she did leave with something invaluable: support.
Today, Kayleigh is a proud mum. She and her partner, Ty, recently married. And the message she sent us on the morning of her wedding said it all:
“We feel the support from Diamond not only helped us with an unplanned pregnancy, but helped us lay great foundations for our relationship as a whole.”
This is the power of options counselling. It’s not about one appointment. It’s about life-changing support that sees the whole woman - not just her pregnancy.
Help Us Be There When She Calls
Every day, women like Kayleigh search for help. Many will call once. Some may never try again.
But we can’t do it alone.
Because when a woman feels heard, everything changes.
